As always, professional, friendly, competent and thorough. As a new comer to the city and I am so grateful I found Lancer's and feel confident about their work. They will do want you asked for, tell you what will be needed in the near future, what they will keep an eye on for down the road. No surprises then. This time I wanted the car made "trip ready," but they found an issue that would need service in the near future, so I had them take care of that. The fluids were all topped up INCLUDING the window shield washer fluid which I did not expect AND the care was suspiciously clean. If it wasn't actually washed it sure was wiped down nicely. I call that real care care and customer care.