I am very happy with the service I have received at Lancer. I mostly appreciate the respect and courtesy with which I am treated. I will continue to bring my car in for TLC until its final days, thank you for the trust and confidence I have gained in your service.
5 By Jeff & Kelly - 01/12/2011
Thank you for the best customer service that previously anywhere else we have yet to experience. Plus the truck is now in tip top condition. Lancer is the best!
5 By William - 12/18/2010
Your work was timely and for a good price. I am very satisfied and would not hesitate to return.
5 By Scott/ Roxanne Hart - 12/16/2010
We’re grateful Jim came early Monday morning to tow the Jetta in. Above and beyond expectations. Service was great.
5 By Joe & Nancy - 12/13/2010
We recently had some major repair work done on our 2004 Impala and were very happy with the results. The turn around time was very quick, and the quality of the job was excellent! Thanks again for the great work!
5 By Heidi - 12/08/2010
Very pleased with their prompt service and full review on my vehicle and potential issues. They also prioritized items to be fixed, recognizing I may not want to complete all of them, immediately! Thank you! I will be back!
5 By Irene - 12/04/2010
5 By Dan - 12/02/2010
As always – good service, well reviewed with me, and timely completion.
5 By Kate - 12/02/2010
Superb — as usual! Thank you
5 By Anonymous - 11/22/2010
5 By Josh - 11/15/2010
Carl and his team at Lancer are top-notch. They provide excellent service – something that seems to be lacking as more and more companies are forced to do more more with less. And especially during these tough economic times, Lancer provides the best quality for the money. I’ll definitely visit Lancer again.
5 By Bobbie - 11/11/2010
Hey Guys,and Gal, When I leave your shop I feel very confident that my car is in good condition to safely drive. I really appreciate how you throughly inspect my car. Your honesty and intergity is without question. Plus you are all cheerful and treat everyone as an old friend. I have,and will continue to refer friends and family to you. Bobbie Roberson
5 By Cathy - 11/11/2010
Quick, efficient, informative.
5 By Lynn (Bill) - 11/06/2010
Lancer’s is always reliable, friendly, and knowledgeable. I trust my truck to Lancer’s!
5 By Don & Joy - 10/15/2010
I didn’t complete the survey on the last service on the Honda … the air conditioner work. Actually, having you put the mold killer through the vents was probably one of the most significantly and immediately noticeable and appreciated services I’ve ever had done on the Honda. Noise reduction on this service is right up there. Thank you.
5 By Jackie - 10/08/2010
Carl rocks!
5 By Sandy - 09/28/2010
I should have gotten more estimates. I feel that Lancer’s is more in line with dealership prices. Quality service and on the high end of cost.
5 By Brian - 09/17/2010
First, I must say I NEVER rate a survey with all the best or worst ratings. Because I know there is always room for improvement. But I was so struck with awe and delight with my experience with you I found myself doing just that. To touch on all of these…First, my car was troubleshot, and repaired in only 1 day! Unbelieveable! I spoke with about 4 people throughout that 24 hr period and everytime each person treated me very well! I was impressed with the time the mechanic took to save me the trouble of paying for a completely new module, instead once the problem was diagnosed, the mechanic took the part apart, and cleaned it and the car began running just fine. A dealership would have tossed the perfectly good but dirty part and charged me for a new one. The appearance of the shop was, dare I say breathtaking??? Brand new tiles, paint, clean- SPARKLING CLEAN!!!, I almost forgot I was at an auto-shop. The estimate was right on target! I appreciated not having any surprises. I believe the value I received was phenomenal and I will be recommending you to friends and family (I already have) as well as going to you for my car needs from now on. Thanks for a job well done. Appreciative, Brian
5 By Jack - 09/15/2010
Wow – it’s all I can say. My car is now a pleasure to drive. We took it on a 600+ mile trip this last weekend. I actually enjoyed driving the car. You can use this on your web site if you want. Thank you very much Lori Enblom
5 By Tom & Peggy - 09/14/2010
Thanks for getting me in on short notice!
5 By Patrick - 09/10/2010
Great People! Professional, friendly, & highly knowledgeable. I recommend Lancer Service to all of my friends with cars.
5 By Scott/ Roxanne Hart - 09/10/2010
As always, you make car repair a treat. I continue to recommend Lancer to friends, neighbors and coworkers.
5 By Ann & Tara - 09/10/2010
I got stuck in a meeting and lost track of time. It was after 5 when I was finally able to answer the calls that had been made to me. I appreciate the understanding and that I was able to pick the car up at 5:25. Kevin gets extra kudos!
5 By Ken & Barb - 09/09/2010
Consummate Pros. Thanks!
5 By Amy - 09/08/2010
Carl & everyone was just fantastic!! They treated me well and were extremely helpful from helping me get a tow truck to a car rental (albeit a minivan…) When a person has serious car trouble, it is very nerve-wracking, and everyone at Lancer made it seem like less of a problem than it really was. They are even helping me watch my car going forward so that if I need further work under warranty, I have an accurate record to help plead my case with the manufacturer. This is over and above what I’ve ever witnessed or expected of any mechanic. Thanks a ton to everyone!!!
5 By Peg - 09/02/2010
It is comforting to know that my vehicle receives the best service available. Thank you very much Lancer Service! Best Regards, Peg Thomas
5 By Mark & Paula - 08/28/2010
Best auto repair place I have ever been to. Very happy Lancer was recommended to me. I will do the same.
5 By Julio - 08/27/2010
Carl, you and your team are a class act. We appreciate the time taken to resolve our concerns, and your focus on providing fair, quality solutions to our problems. The van was cleaner than ever, and we know the Downtowner is not a cheap wash. More importantly, it now runs like a brand new vehicle! We’re extremely grateful to you, Greg, Aaron, Jim and the rest of the gang. Service excellence and customer care define your brand, and you can count on us passing this on to friends and co-workers. Have a great weekend! Julio
5 By Kate - 08/26/2010
Your friendly, courteous and talented staff worked and worked to get my car fixed, even if it took longer than expected. I’m grateful for your communication with me on the saga as the work progressed. And grateful to again have a quiet car. Thank you all!
5 By Cinzia - 08/26/2010
Greg was really friendly and explained all issues with the car. Great customer service!!!
5 By Joe & Nancy - 08/02/2010
Thanks again for another great job on the car!
5 By Joan - 07/31/2010
Every time I’ve brought my car in for service, I’ve been extremely pleased. Carl and Greg are always friendly and I appreciate Greg’s going through what has been done and what to anticipate in the future. Thank you, all.
5 By Dana - 07/29/2010
The whole side airbag episode was a bit frustrating. To me it wasn’t a priority since I noticed that it only came on when there was weight on the seat and no occupant or when a person in that seat wasn’t sitting all the way back against the seatback. Initially, it was presented to me that the light being on could cause the airbags not to deploy at all, thereby causing me concern for my son’s safety. I okayed further investigation based upon that fear. At a later point, following some diagnostic work by Lancer, I was called by the technician to report that he couldn’t find anthing out of the ordinary and asked why I was so concerned with the side airbag light. I said, “It wasn’t me! I got the impression from Lancer that it was something that needed a closer look.” The technician ended up recalabraing the sensor and it wasn’t until after the fact that I was told that upon further research it was found that the light being on indicated that only the side airbag for that seat wouldn’t deploy. Arrrgh! I was fine the light coming on until Lancer kept coming back with questions about the light, what triggered it, etc., and I was told it could be a safety hazard. So the bottom line is, I ended up paying $103.50 that I really didn’t need to spend. Other than that, I am always happy with the service and attention provided by Lancer. This has been the only frustrating moment in the two years I’ve been taking the Honda there for service.
5 By Mary - 07/25/2010
Really appreciated the service and time given to used car check up. All personnel were very polite and professional. However I was told cost would be $90 and was actually $94.50 (shop supplies). Although this is a minor difference, shop supplie should be included up front so as to instill confidence in customer for the accuracy of quotes. You may presume John Q Public knows to expect shop supplies, or will find it a minor difference. Still, I believe it’s best that if you quote $90, it should be $90. Or, just be accurate the first time and convey cost is $90 plus $5 shop supplies i.e. “no surprises”. Regards to quality of work, Lancer’s initial report concluded AC didn’t work – couldn’t get compressor to engage. I was puzzled by this report as just test drove vehicle with seller few days prior and AC worked. When seller picked up car, he too, asserted that AC worked. Greg double checked at that point and it did. When I asked Greg why it didn’t work for tech, Greg offered that maybe it intermittently works but more than likely, his tech just didn’t engage something far enough. My concern is, if a tech didn’t get compressor to engage, wouldn’t he definitely try again? This is a big item …… so wouldn’t he try a second time? I’m left to wonder that if didn’t work second time, maybe it does only work intermittently. On the other hand, if AC does work all the time, then was tech too quick/careless on other checks and conclusions as well? Don’t mean to be picky, but these are two items I feel could have been better. Thank you, I appreciate your desire for feedback. Have a good day!
5 By Barbara & David - 07/23/2010
I have always had a good experience with the staff at Lancer’s Auto. They are professional, knowledgeable, and friendly. All the services I receive on my car past and present have always been thorough. It is a good feeling to know that when I drive my car off their lot, I know that my car is in the best driving condition and that I will be safe.
5 By Courtney & (Chad Freeburg) - 07/20/2010
I’m continuously impressed by the work that team Lancer does. Each staff member communicates clearly, provides sound advice, and seems to genuinely enjoy his/her work. Thanks for the great service you provide.
5 By Greg & Denice - 07/18/2010
5 By Bill - 07/14/2010
It’s particularly helpful to get an idea of the areas where future problems may come from.
5 By Elizabeth - 07/08/2010
Really love the new tires – very smooth ride!
5 By Kris - 07/05/2010
good service!!
5 By Jeff - 07/01/2010
As always, you guys are outstanding. I have lived in the Twin Cities for 30 years and being able to bring your vehicle to a shop that you can trust all the way through the service cycle (scheduling, estimate, work and final invoice)is something that is difficult to find. I recommend you all constantly as a truly honorable business! Thanks again-Jeff
5 By William - 06/26/2010
Great job again.
5 By Robert - 06/22/2010
Thanks so much for suggesting a new key. That was a simple and low cost solution to my problem.
5 By Kate - 06/21/2010
thanks! I appreciate that you take the time to explain squeaks and shakes you sense might become problems down the line.
5 By John & Kathie - 06/19/2010
Carl – Thank you for making what could have beeen a very unpleasant experience one we will rememeber and recall with gladness. You all went above and beyond our expectations. Thanks. Pete and Katie
5 By Josh - 06/16/2010
I brought my vehicle in for an oil change and general check-up before going on a long road trip. Unfortunately when the techs went to fill one of the tires with air, they accidentally broke a sensor attached to the tire stem. The metal cap had adhered to the metal stem and when the tech tried to take the cap off, he broke the stem and sensor. Lancer was good enough to pick up the labor cost for replacing the part and they were able to complete the job by the end of the day. Carl kept me informed of the situation and was fair about the way it was handled.
5 By Robert - 06/15/2010
Thank you so much for fitting me in at the last minute with my dash light/tail light problem. I felt much safer driving a carload of passengers knowing all was in order.
5 By Anonymous - 06/10/2010
I was really grateful that you were able to squeeze me in for service on short notice. Staff was very friendly. I had a great experience for my first time dealing with your shop!
5 By Rick - 06/04/2010
Great job as usual. Thanks!
5 By Beth - 06/04/2010
This was the 2nd time I needed to bring my car in without an appt. Staff at Lancer gladly serviced me and never made me fell like a nuisance. I can’t begin to tell you how much I appreciate you
5 By Mary - 06/01/2010
Great work. Great staff.
5 By Bill - 05/25/2010
I’ll recommend your services to others, hands down. Great experience. Finally, a Service Facility that promotes trust, customer relations, confidence and suburb real-time knowledge for the customer to make calculated logical decisions.
5 By Lisa - 05/20/2010
As I was leaving work on Monday, I discovered a major problem with my car. I was able to drive it to your shop, and arrived at 4:20 pm. Kevin and Greg assured me that they would take care of it, and Kevin offered assistance with another vehicle if I needed it. I received a call from Carl first thing Tuesday morning with an update, and the car was ready by the time I left work that day. When I first realized I had a problem, my only worry was how I was going to get to Lancer. I knew that once I got the car there, everything would be fine. You have taken excellent care of both my vehicles and me over the years, and I really appreciate that!
5 By Matt - 05/19/2010
Great feedback sheet. Short, yet to the point.
5 By Josh - 05/12/2010
Carl Thomas provided excellent service. He was timely with his updates, extremely knowledgeable about what needed to be done and a pleasure to work with. I’ve only taken my vehicle to Lancer twice, but both times I’ve received top-level service and quality work. I’ll definitely be back.
5 By Akira - 05/11/2010
I am really glad that I took my car to your shop. Reviews on the Internet are correct, and I am fortunate to live close to your shop. I will definitely go back to your shop for additional services. I will tell people about my experience at your shop. Thank you.
5 By Beth - 05/10/2010
I truely appreciate that Lancer was able to complete the unplanned/unscheduled work my car needed recently. I was never made to feel that I had been an inposition at all.
5 By John - 04/29/2010
First time customer. I was very pleased with your after hours message about contacting Budget Towing. I was also pleased with not having to deal with the towing company..the bill was included with yours. (btw the guy at budget towing was great!). You guys let me know the estimate next day and the final bill was right on. I also like your evaluation of my truck and what work should be done. I will recommend your service to the gang here at MPCA offices.
5 By John - 04/26/2010
If Lancer Auto service was incarnated into a kitten, I would feed it only the best foods, laugh at all its jokes, and most of all love it like a unicorn mother loves her offspring (a lot).
I was introduced to Lancer Service via the Blizzard, December 11,2010, a slipper hill in St. Paul, and 411. My experience was amazing. Kevin, the dispatcher, was calming and reassuring. On a day,12/13 when AAA was stating 4 to 6 hour waits Kevin heard my fear and moved me to a priority list. The owner, no less, answered my call and performed a miracle in 20 minutes. I am a native of St. Paul, I live in a Minneapolis suburb, and will make the trip across the river to continue my new relationship (BFF) with Lancer Service.
I was introduced to Lancer Service via the Blizzard, December 11,2010, a slipper hill in St. Paul, and 411. My experience was amazing. Kevin, the dispatcher, was calming and reassuring. On a day,12/13 when AAA was stating 4 to 6 hour waits Kevin heard my fear and moved me to a priority list. The owner, no less, answered my call and performed a miracle in 20 minutes. I am a native of St. Paul, I live in a Minneapolis suburb, and will make the trip across the river to continue my new relationship (BFF) with Lancer Service.