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5

I brought my vehicle in for an oil change and general check-up before going on a long road trip. Unfortunately when the techs went to fill one of the tires with air, they accidentally broke a sensor attached to the tire stem. The metal cap had adhered to the metal stem and when the tech tried to take the cap off, he broke the stem and sensor. Lancer was good enough to pick up the labor cost for replacing the part and they were able to complete the job by the end of the day. Carl kept me informed of the situation and was fair about the way it was handled.

5

Thank you so much for fitting me in at the last minute with my dash light/tail light problem. I felt much safer driving a carload of passengers knowing all was in order.

5

I was really grateful that you were able to squeeze me in for service on short notice. Staff was very friendly. I had a great experience for my first time dealing with your shop!

5

Great job as usual. Thanks!

5

This was the 2nd time I needed to bring my car in without an appt. Staff at Lancer gladly serviced me and never made me fell like a nuisance. I can’t begin to tell you how much I appreciate you

5

Great work. Great staff.

5

I’ll recommend your services to others, hands down. Great experience. Finally, a Service Facility that promotes trust, customer relations, confidence and suburb real-time knowledge for the customer to make calculated logical decisions.

5

As I was leaving work on Monday, I discovered a major problem with my car. I was able to drive it to your shop, and arrived at 4:20 pm. Kevin and Greg assured me that they would take care of it, and Kevin offered assistance with another vehicle if I needed it. I received a call from Carl first thing Tuesday morning with an update, and the car was ready by the time I left work that day. When I first realized I had a problem, my only worry was how I was going to get to Lancer. I knew that once I got the car there, everything would be fine. You have taken excellent care of both my vehicles and me over the years, and I really appreciate that!

5

Great feedback sheet. Short, yet to the point.

5

Carl Thomas provided excellent service. He was timely with his updates, extremely knowledgeable about what needed to be done and a pleasure to work with. I’ve only taken my vehicle to Lancer twice, but both times I’ve received top-level service and quality work. I’ll definitely be back.

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