Really appreciated the service and time given to used car check up. All personnel were very polite and professional. However I was told cost would be $90 and was actually $94.50 (shop supplies). Although this is a minor difference, shop supplie should be included up front so as to instill confidence in customer for the accuracy of quotes. You may presume John Q Public knows to expect shop supplies, or will find it a minor difference. Still, I believe it’s best that if you quote $90, it should be $90. Or, just be accurate the first time and convey cost is $90 plus $5 shop supplies i.e. “no surprises”. Regards to quality of work, Lancer’s initial report concluded AC didn’t work – couldn’t get compressor to engage. I was puzzled by this report as just test drove vehicle with seller few days prior and AC worked. When seller picked up car, he too, asserted that AC worked. Greg double checked at that point and it did. When I asked Greg why it didn’t work for tech, Greg offered that maybe it intermittently works but more than likely, his tech just didn’t engage something far enough. My concern is, if a tech didn’t get compressor to engage, wouldn’t he definitely try again? This is a big item …… so wouldn’t he try a second time? I’m left to wonder that if didn’t work second time, maybe it does only work intermittently. On the other hand, if AC does work all the time, then was tech too quick/careless on other checks and conclusions as well? Don’t mean to be picky, but these are two items I feel could have been better. Thank you, I appreciate your desire for feedback. Have a good day!