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5

I had an issue with some work that was done on my car by another location. I explained the situation to Carl at Lancer Service and he was more than willing to troubleshoot the problem for me. He immediately diagnosed and fixed the problem, finishing the work on my car the same day. He also went above and beyond in numerous ways regarding documentation to help me recoup costs from the "other location."

5

Lancer Service recently performed some significant repairs on my Subaru Impreza. They offer good communication, honest estimates, and quality work (two year, 24,000 mile warranty). If you have a vehicle that needs service, look no further!

5

Lancer Service recently performed some significant repairs on my Subaru Impreza. They offer good communication, honest estimates, and quality work (two year, 24,000 mile warranty). If you have a vehicle that needs service, look no further!

5

I had an issue with some work that was done on my car by another location. I explained the situation to Carl at Lancer Service and he was more than willing to troubleshoot the problem for me. He immediately diagnosed and fixed the problem, finishing the work on my car the same day. He also went above and beyond in numerous ways regarding documentation to help me recoup costs from the "other location."

5

I called Carl and told him that my 1994 BMW needed to make a roadtrip from MN to Georgia.. The vehicle having some major issues, I thought it was a longshot and would have to examine other options getting the car to make it! sure enough Carl let me know that with some TLC they would have me and my old BMW on the way! they got it done in 2 days and I can say now that I had no concerns the whole road trip and the car made it with no issues! Lancer and Carl are awesome!

5

Very cordial, understanding, and HONEST. He was able to purchase the air control valve for UNDER "MSRP"...work was done the next day (due to the fact there was only ONE available within 1 day shipping distance)....he drove my car under normal temp and then again under freezing...(you know our MN winters, one day was 50 degrees, the evening was 25 degrees) to make sure everything was OK. Just the greastest! Thank you again!!!!!!!

5

Always perfect quality and no misleading or lies. Top notch service. I drive through 3 cities to bring my vehicles to them because they're the only people I trust

5

I live and work just south of Boston, MA. After a friend at work was quoted a price for a repair at a local shop, I ran a google search to find some details for her. The search led me to Lancer's web page, and to a discussion of the exact issue. Apparently the Car Manufacturer (no longer in business) extended the warranty on the parts in question. The information on the site was INCREDIBLY helpful, but I had a few more questions so I thought, I might as well call and see if they don't mind answering them for me (even though I'm 1,000 miles away and can't bring the car there for service). The first women I spoke with was incredibly friendly and connected me to Kevin. Kevin took the time to discuss the issue with me in detail and gave me some advice for what steps to take next to try to get this covered by warranty - in addition, he actually told me to call him back if I had any other questions or anything else he could help with. This is truly the BEST service I think I've ever recieved from and auto repair shop (or just about anywhere for that matter). If I was even remotely close to Lancer, that's where I would bring my cars. Keep up the great work!!!! Dave

5

I found this shop through the dealer locator for toyo tires. I went to this shop because of the amazing reviews on here and i must say they are well earned. there shop is clean, well organized and filled with helpful mechanics. In the couple hours i was waiting there i watched them cycle through the repairs, doing the shipping, ordering, receiving, and customer service with the customers; I have never seen a more well oiled machine than there front counter. I have always been a fan of tires plus but THIS shop is the new destination when ever i need something done. My service was just a tire install but they were willing to wait 5 days for me to get new rims with out a second thought, storing the tires i had ordered in there shop, scheduling and rescheduling appointments to fit my shipping time frame and both times i stopped by 15 min before there were open and they were already there, doors open, compressors on, working on the projects. I think it says a lot about a service center if they get there early to do work. We were unsure if the tires i ordered would fit my beater truck and they were willing to go the extra mile and do fender cutting to ensure a rub free fit. this is the kind of custom work and get it done attitude that i want to find in an auto shop but i feel is sorely lacking from most establishments. I would highly recommend this place as your first stop when looking for a quality repair center to tell it to you how it is with out any BS.

5

The service was excellent. My Ford Expedition was stranded downtown St Paul during below zero temperatures. I thought it would be a long-shot to have my vehicle received, serviced and completed during busy winter weather. Lancer was able to pick my vehicle up and service the same day! I compared pick-up, service, parts and labor costs to the local Ford Service Centers and Lancer was below the dealer costs and time. The Service Manager Kevin was very courteous and kept me informed throughout the day. I highly recommend Lancer for your vehicle service.