I live in Seattle and work in MSP. I first visited Lancer Service after buying a POS elsewhere and reading the awful reviews for another business named by two first names. I could tell when I was on the phone with the owner that these guys sounded legit. They looked over my POS thoroughly, gave me all the terrible news, and showed me pix of all the problems. They didn't do any work on it but recommended to get that thing back to the seller. That built trust. Later I brought my much nicer Xterra in after buying that used, 100k miles. They gave that a great look too and recommended about $1000 worth of work, including a battery, serpentine belt, water pump, etc. Again, they showed me the actual problems if I wanted to see them, and I could. I did most of the recommended work and they stayed right on the estimated price. I came back for more work after my battery died (my fault for leaving the car outside over the winter w/o starting it) and they took care of me immediately, since I had to get to the airport. They replaced the battery discounted the work greatly even though it was my fault. I always see the same guys there; the owner, his son, and the other dudes. There is low turnover, its a clean shop, free wireless for me to do this review. I HIGHLY recommend this shop. Knowledgeable, fair, professional, classy.