First, I must say I NEVER rate a survey with all the best or worst ratings. Because I know there is always room for improvement. But I was so struck with awe and delight with my experience with you I found myself doing just that. To touch on all of these…First, my car was troubleshot, and repaired in only 1 day! Unbelieveable! I spoke with about 4 people throughout that 24 hr period and everytime each person treated me very well! I was impressed with the time the mechanic took to save me the trouble of paying for a completely new module, instead once the problem was diagnosed, the mechanic took the part apart, and cleaned it and the car began running just fine. A dealership would have tossed the perfectly good but dirty part and charged me for a new one. The appearance of the shop was, dare I say breathtaking??? Brand new tiles, paint, clean- SPARKLING CLEAN!!!, I almost forgot I was at an auto-shop. The estimate was right on target! I appreciated not having any surprises. I believe the value I received was phenomenal and I will be recommending you to friends and family (I already have) as well as going to you for my car needs from now on. Thanks for a job well done. Appreciative, Brian