When my battery light went on in my Prius, I knew I had support at Lancer who serviced my car a few months ago. They are my neighbors, for a elderly person living alone there is great comfort realizing That help is around the corner. I dropped my car in front. After a through review of my issue they called me and laid out my choices, offering me to take the time I needed to make a decision. The following day the project was completed and I was given a very through report of the action they took. I am most grateful I chose to become a Lancer customer. From the very first phone call to the completion of the project, They are like the friend who is there when you need them.