Carl and his technicians conducted a series of inspections on a used car that I am preparing to buy. I never give an all-star rating, because everyone has room to improve. :-) I found Lancer Service via Google and Yelp. I picked Lancer and another outfit because they both had good consumer ratings and I always have backups. Carl is extremely responsive online. He responds to emails within 24 hours (weekends included). He is very flexible in scheduling appointments and will let you know if there is a chance that he might not be able to fit you in the busy schedule. I appreciate these attributes of a business very much. I am not very savvy with the mechanics of a car. Carl's technician took me in right away when I arrived for the appointment. They had provided me a 2 hour window, but were done in 90 minutes. Following the inspection, Carl spent about 30 minutes discussing the findings and providing me his opinion on items that did not check out and why and whether or not these items were normal wear and tear or a problem. I would return to Lancer Service since the staff is very professional, responsive, courteous and pleasant to deal with - not to forget knowledgeable. I got a great deal from Lancer Service. Thank you Lancer Service, Carl and the technicians.