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5

I'm very particular about the service I receive on my car, and it's been great for me to find people at Lancer who are as concerned about my car as I am! They are more than willing to put as much effort as necesary into making sure that my car operates at it's best. They also invested a lot of time into answering my questions and addressing my concerns. In addition to all of this, I received follow-up calls to make sure I was satisfied with the work done on my car. The people at Lancer are extremely professional and very knowledgable. For the first time in a long time, I feel that I can leave my car at a garage without being concerned about whether or not I'll get good service. In this case, I got exceptional service. Thanks, Lancer!

5

I would give them six stars if that were possible! I have taken my vehicles to Lancer's for over 30 years and they have never disappointed me. They have my complete confidence and I value their advice. What I like the most is that even their most junior employee has many years experience, all of whom really care about serving their customers as they themselves would want to be served (knowing the owner's expectations, he wouldn't have it any other way). Most recent of many examples involved some very annoying rattles and squeaks that the dealership wasn't able (or interested) in locating and fixing. Understanding how important this was to me, the fellow in charge of my service (co-owner of shop) made it his mission to find and fix them. Not many service providers consistently achieve this level of excellence.

5

I have the upmost confidence in Lancer Service every time I bring in my 2004 Lincoln LS. Their staff is friendly, trustworthy, and extremely knowledgeable. Don't be afraid to ask the simplest of questions. They communicate and explain very well to the customer the services they've done, need to be done, and to be performed for the future. Also, their facility is always clean which tells me they care. I strongly suggest Lancer Service to anyone who has car trouble or is looking for a new place to service their vehicle.

5

The best thing about Lancer Service is that they go the extra mile -- in customer service, calling attention to issues before they become major problems, providing research on recalls, best products, etc. Their work is of excellent quality and staff are friendly and efficient. Lois St.Paul

5

Lancer is the best! As a former customer of Lancer's of more than 15 years, I was recently reminded how great they really are! Long story short, I recently relocated out of state. Upon arrival to my new city, I found what I hoped to be a trustworthy, dependable family owned shop. I brought my car in for a few routine maintenance visits with no problem. The problem arose when my check engine light came on. They were unable to properly diagnose the issue. Instead, they told me what the problem might be and gave me a choice between repairs varying in price from $800-$1000. I felt uneasy about the whole situation; something didnt seem right. I called Lancer in a panic and explained the situation in detail. One of the Lancer technicians talked me through it; he took the time to ask questions and provide expert feedback. In the end, with assistance and guidance from the Lancer team, an alternative diagnosis was uncovered and I was able to fix the problem for less than $100. What a reminder of how Lancer really is the best of the best! When it comes to service and expertise, they set the bar. I cant imagine the outcome of this situation if it had not been for the support of Lancer! THANK YOU!

5

Outstanding Service! Previously, I used to service my older vehicle myself and bring my newer vehicle to the dealer. Since I started using Lancer Auto this past year, Ive realized what a dis-service I was doing to myself - on both vehicles! They have proven to be far more effective than myself and the dealer in maintenance and repair issues. They have been extremely professional and helped me like no other auto mechanic ever has. Ive had a few issues on my vehicles that they have dealt with professionally, effectively, and in a very straight-forward manner that fixes my car the way it should be without unnecessary add-ons. I am very comfortable with, and clearly understand the required maintenance of my cars and that it is being done when needed, professionally, and at a fair price. I highly recommend Lancer Auto Service for their ability, integrity, straight-forward approach, clean facility, and the friendly, helpful staff that considers the best interest of the customer.

5

Excellent service and very competitive pricing. Professional and very thorough staff. There's no other place I would take my vehicles and recommend everybody i know that's looking for service to Lancer. Also one of the cleanest shops I've seen.

5

A drive shaft fell off a trailer and blew out a tire right on the on ramp for 52 S. traffic was ridiculously close! Called up Lancer and Jim (the owner) was there in 10 minutes! It was awesome service, didnt try to push anything extra on me. Just gave me my options and I was off. Would definitely recommend to anyone and everyone!

5

I am so impressed with the service Lancer has provided on both occasions that I've brought my vehicle in for service. They were very accommodating on getting my van serviced as soon as possible and explained in detail what needed to be done before work was completed. I would highly recommend Lancer to anyone in need of vehicle maintenance or repair.

5

I live in Seattle and work in MSP. I first visited Lancer Service after buying a POS elsewhere and reading the awful reviews for another business named by two first names. I could tell when I was on the phone with the owner that these guys sounded legit. They looked over my POS thoroughly, gave me all the terrible news, and showed me pix of all the problems. They didn't do any work on it but recommended to get that thing back to the seller. That built trust. Later I brought my much nicer Xterra in after buying that used, 100k miles. They gave that a great look too and recommended about $1000 worth of work, including a battery, serpentine belt, water pump, etc. Again, they showed me the actual problems if I wanted to see them, and I could. I did most of the recommended work and they stayed right on the estimated price. I came back for more work after my battery died (my fault for leaving the car outside over the winter w/o starting it) and they took care of me immediately, since I had to get to the airport. They replaced the battery discounted the work greatly even though it was my fault. I always see the same guys there; the owner, his son, and the other dudes. There is low turnover, its a clean shop, free wireless for me to do this review. I HIGHLY recommend this shop. Knowledgeable, fair, professional, classy.